Cognitive – I can see from your perspective.
Emotional – I feel your emotions with you.
Empathic Concern – I see you are in trouble, I take action to help.
To make change, within organizations, for our customers or for our society, we need all three.
If we don’t have all three, we need to borrow what we’re missing from someone else.
We throw around accusations of compartmentalization all the time now, mostly to point out people are likely doing it to: (a.) survive the remaining seven
The original conversation went something like this: Lieutenant: “He said he never makes mistakes, they’re just misunderstandings.” Chief: “What were you doing in the sewage
The opening sequence to the ‘80s narcotics interdiction/buddy crime-noir drama Miami Vice featured some incredible guitar riffs, sweet bongo drum reverberations, flashy splashy neon-bathed images of Miami