Three Kinds of Empathy

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Cognitive – I can see from your perspective.

Emotional – I feel your emotions with you.

Empathic Concern – I see you are in trouble, I take action to help.

To make change, within organizations, for our customers or for our society, we need all three. 

If we don’t have all three, we need to borrow what we’re missing from someone else.

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Engaging irreverence, occasional coherence, often pointed, mixed with enough indelicate humor as to create a want, a craving for more.